Current Patients – How to Request a Refill of Your Prescription
In the past, CWI has experimented with an “online” mechanism of requesting refills of prescriptions. It was not successful.
If you are an established patient of CWI, and you have a legitimate need for a refill of a script because, through no fault of your own, you have run out of your medication before your next scheduled appointment, you may contact us through the e-mail address we have provided to you. (It is not listed here because “spammers” harvest e-mail addresses off of web sites). You may also fax us (the fax number is on all documentation from us as well on all clincians’ business cards here at CWI). If you have neither computer nor access to fax, you may call us at our main number. PLEASE ALLOW 72 HOURS FOR YOUR REQUEST TO BE ACCOMODATED – OR DECLINED – although usually we get it turned around within 24 hours.
Please read the following carefully:
In general, patients should not have to request refills in between appointments. Dr. Cady typically prescribes enough of medications to take patients to their next appointments. In rare cases, due to last minute changes on Dr. Cady’s schedule, patient appointments may need to be rescheduled, and, because of mutual schedule conflicts, they cannot be scheduled until after the patient will have “run out” of medication. If at all possible, however, patient visits should be rescheduled BEFORE the patient will run out of medication.
Please note: CONTROLLED SUBSTANCES CANNOT AND WILL NOT BE “REFILLED” without the patient being seen. The stimulant class of medication, used to treat attention deficit disorder, is “C-II” class of medication and CANNOT be “refilled” either via a fax to your pharmacy or a “phoned in” prescrition. YOU MUST HAVE THE ACTUAL SCRIPT IN YOUR HAND.
Other issues to consider:
If you or your child are being seen by Marcella Piper-Terry, MS – a biomedical consultant at CWI practicing under the license of Dr. Cady, or Whitney Gabhart, ND, an internationally trained naturopathic doctor who practices as an educational consultant at CWI and a consultant to Dr. Cady, note that it is Dr. Cady who will be collaborating in your or your child’s treatment, and it will be Dr. Cady who authorizes and writes for laboratory tests and prescriptions. As such, the same general guidelines of following up for appointments with either Dr. Cady and Marci, or with Dr. Cady and Dr. Gabhart pertain. Please do NOT simply allow your prescriptions to run out without scheduling follow-up appointments. Dr. Cady is very particular about insuring that patients have enough medications to get to their next regularly scheduled appointment – either with him, individually, or with his collaborators at CWI. If you run out, it is typically because a scheduled follow-up appointment has not occurred. Medications that expire under those circumstances will NOT be refilled, and a follow-up appointment must be scheduled immediately should ongoing prescriptions be desired.
If there is a need to send you a controlled substance prescription (for whatever reason):
Please note that Dr. Cady takes the responsibility of prescribing controlled substances VERY seriously. Both Dr. Cady and the support staff at CWI are determined to do everything possible to minimize “diversion” of controlled substance scripts. For that reason, ALL CONTROLLED SUBSTANCE SCRIPTS ARE MAILED TO THE PATIENT VIA CERTIFIED MAIL, and a signature at the delivery address is REQUIRED for the prescription to be left there. There is a $7.50 charge assessed to the patient’s account for this service in order to cover our costs (mail certificiation, travel to post office, and staff time to prepare the script).