Securing an appointment for an evaluation for you or your child at Cady Wellness Institute is remarkably easy. Simply pick up the phone and give us a call: (812) 429 -0772. If the staff is busy with other patients or other calls, your call may roll over to voice mail. Please go ahead and leave us a voice mail message. We promise to get back to you. Please do not try to “beat the voice mail system” by repeatedly calling – this ties up the phone lines and impedes our ability to serve the needs of all of our patients – including you, our prospective patient.
We do not require a referral from any other clinician or therapist. You can simply call yourself. If desired, we would be privileged to work with your physician, and we certainly do accept referrals from our local, regional, and national colleagues, but one is not required.
In order to see us or make an appointment, there is no insurance “precertification” required, nor “permission” required from your HMO or managed care organization, as we do not accept assigned insurance. Our orientation is straightforward and direct: our obligations and our responsibilities are to the PATIENT, not some monolithic insurance company or a penny-pinching HMO bureaucracy. As such, we provide our services the old-fashioned way: fee for service. At the conclusion of your appointment – the satisfaction of which is guaranteed* – we will provide you with a statement of your charges and will receive your payment by check, credit card, or cash. If you are seeing Dr. Cady, Linda, or Marci, we will provide you with a scrupulously itemized bill of your services including diagnosis code and “CPT code” which indicates the standardized code that insurance companies use to pay for service. This is the invoice (indicating that you have already paid for your care) that you will submit to your insurance company, PPO, or HMO in order to secure reimbursement – which may vary from relatively generous to none at all. In the case of Dr. Gabhart, we will provide a similar bill, but we must advise you that since she is serving as an educational consultant to Dr. Cady and the staff at CWI, and since no naturopathic physician is “licensable” in Indiana, her services are NOT reimbursable under insurance or other medical plans.
In order for your care to be reimbursed from you insurance company, HMO, or PPO, however, we strongly suggest that you contact them before you arrive at our door so that you will know what care, if any, they will pay for. Please note: although some insurance companies are quite generous, and will reimburse you for 80 – 90% of our fees, many do not. In terms of “permission” required from your PPO, HMO, or insurance company, it is far better to ask in advance and get this information in writing from them. Even then, sometimes unscrupulous companies renege on it.
After you talk with one of the helpful front office staff at Cady Wellness Institute, and if you desire to secure an appointment, our staff will mail to you a patient agreement, including our payment policy. Please sign it and fax it back to us, or mail it, and our staff will then confirm your appointment on our calendar. No appointment may be scheduled and confirmed on our calendar until this document is received.
Following the receipt of your patient agreement, we will mail you the relevant packet and forms that you need to complete – either for you or your child – well in advance of your appointment.
Answer to the question: “Why Don’t You Accept Insurance?”
As you might imagine, we are frequently asked about why we don’t “accept insurance.” In the not too distant past, Dr. Cady, while working at Welborn Hospital in the early 1990’s, did accept insurance. What we have found, however, is that increasingly insurance companies are paying less and less for mental health services, and they are occasionally doing “carve outs” where mental health care is not covered at all. Additionally, because a number of the services at Cady Wellness Institute are not directly related to “mental health”, the reimbursement issues from insurance companies get tricky. Moreover, the “fee codes” that insurance companies use frequently do not allow enough time to get the total data base required for the highly complex medical and therapeutic decision making that we do – nor do their fee codes encompass enough time between a doctor and patient, or therapist and client, to be maximally therapeutic and effective. If we were to “accept insurance,” we could not practice medicine, functional medicine, functional neuropsychiatry, and therapy the way that we do, and we would not exist to serve you in the world-class manner that we do.
You can read more HERE, if desired.
On the day of your appointment:
- Please plan on arriving at least 45 minutes early for your first appointment so that our staff can go through your paperwork, score some of it, and prepare it for the clinician that you will be seeing.
- Please arrange for alternative baby-sitting services elsewhere for other small members of your family not directly involved in the clinical appointment. Although we love our patients and we love spoiling them rotten, we cannot, unfortunately, offer child care services.
- If you have a laptop or Wi-Fi enabled cell phone, bring it along. We have free Wi-Fi for our guests in our reception area while waiting.
- Please plan on being on time. Our policy is “twenty minutes or it’s free” in terms of serving our patients and clients. The only exceptions to this are clinically extenuating circumstances with patients ahead of you or personal or professional emergencies. You will never be kept waiting because someone is out at a late lunch or picking up office supplies. We view your time as just as important as our own. Please also note that if you are not on time, your appointment may be cut down radically, or even skipped, and you will be billed the full amount for the time reserved so that we can stay on schedule for our other patients. Please, please, please be on time!
After your appointment:
If you see Dr. Cady, you will most likely receive a typed document reviewing your intake and/or follow-up visits. If you see Dr. Gabhart, you will receive a hand-written document, as well as copies of references if particular supplements are recommended. If you see either Marci or Linda, you may or may not receive notes, but you will clearly have communicated to you expectations and objectives for activities in between appointments and therapeutic objectives.
If you sign a release of information and desire records, conclusions, or recommendations sent to your primary care physician or referring clinician, we will be happy to do so. Dr. Cady’s emphasis is on collaboration with our colleagues and serving both them and the patient. We emphasize cooperation and keeping lines of communication open. If the patient/client desires absolute confidentiality, however, we are privileged to honor their request and hold their trust closely.
*The satisfaction guarantee is “collectable” ONLY immediately following the first appointment, and no one has ever tried to “collect” at that time. What is guaranteed is that you will be treated with respect, you will feel as if your history has been obtained COMPLETELY and that every measure has been taken for a complete understanding of your background. Your questions will be answered and your condition clearly outlined to you. You will probably feel that it has been the best interaction you have had with any health care professional in your life. The guarantee is not collectable after the initial appointment date. Regrettably, an economic downturn, poor motivation, failure to follow the treatment plan or failure to work at a plan that may be extensive or comprehensive does not constitute legitimate ‘dissatisfaction.’